In 2017 Health Consumers’ Council (WA) invited Hospitals, Health Services & NGO’s to share with other health services, health professionals and consumers how they provide positive patient experiences. They had to answer three simple questions:
- Share an initiative that ensures what matters to your patients/consumers is leading to improved patient experience.
- What difference has this made?
- Share one lesson you have learnt.
The posters were displayed at the Patient Experience Week Community Conversation on April 27, 2017.
If you would like to submit your initiative you can find the forms on this page.
The following services provided information to create the posters below (Click on the links to download a PDF version of the posters):
Bethesda Hospital
Face to Face Bedside Handover Initiative
Bethesda Health Care_Making Consumer Feedback Meaningful
Real Time, Face to Face Consumer Feedback Initiative
Cancer Council WA
Cancer Information Hubs Initiative
Western Australia Department of Health | Disability Health Network
Disability Health Network
Hospital Stay Guidelines For Hospitals & Disability Service Organisations
Western Australia Department of Health | Epidemiology Branch
Patient Evaluation of Health Services (PEHS) Program
Western Australia Department of Health | Patient Safety & Clinical Quality
Patient First Project
Engagement Framework Project
East Metropolitan Health Service | Armadale Health Service
Building Collaborative Care with Community Services Project
North Metropolitan Health Service
NMHS Disability Liaison Project
Osborne Park Hospital | Antepartum Care
Peripartum Satisfaction Tool
Princess Margaret Hospital for Children & Curtin University
Calling For Help Program
WA Country Health Service | Primary Health & Engagement
Patient Opinion Australia Tool
WA Primary Health Alliance | Aboriginal Health
Country Links: Aboriginal Pathways to Care
WA Primary Health Alliance | Community Engagement
