The 2021 award winners were announced on 29 April 2021 during Patient Experience Week.
Due to Covid restrictions, we made the difficult decision to present the awards as an online event. On the plus side, this allowed more people to attend, as the face to face event had booked out.
Please download the awards booklet for details on all the 2021 nominees.
Consumer Award
This category is for consumer representatives demonstrating excellence in speaking up for the importance of a kind, patient-centred health care system. The Award recognises health consumer representatives who have an ongoing commitment to positive partnership with our health system to improve the patient experience.
2021 Winner: Rebecca Carbone
2021 Highly Commended: Amber Bates
Compassionate Care Award
This award is to acknowledge compassionate people working or volunteering in a health service providing support and/or direct patient care. We are looking for compassionate individuals working in any capacity – from cleaner to specialist and everything in between – in the health service or organisation. We are also looking for compassionate teams of health care providers who demonstrate effective multi-disciplinary care. Evidence of compassionate care in the form of feedback letters from consumers and carers will strengthen the nomination.
2021 Winner: Joy Campbell
Aboriginal and Torres Strait Islander Award
This award is to acknowledge outstanding service to Aboriginal/Torres Strait Islander health consumers. The candidates can be an Aboriginal/Torres Strait Islander person – either a health professional, consumer, carer or volunteer – or an organisation creating real change for Aboriginal people.
Care Opinion Award
For this award category, we didn’t seek nominations – we selected stories from the Care Opinion platform with the new Care Opinion Hero Tag which was instituted one year ago.
East Metropolitan Health Service
Winner: Kalamunda Hospital
Special mention: Armadale Hospital
Child and Adolescent Health Service
Winner: Eating Disorder Clinic
North Metropolitan Health Service
Winner: Women and Newborns Health Service
South Metropolitan Health Service
Winner: Fiona Stanley Hospital (Volunteer Program)
WA Country Health Service
Winner: Bunbury Hospital (Hypnobirthing Classes)
Find out more about the 2021 Care Opinion Award winners here.
