Category: Jobs

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Project and Program Support Officer, full-time, permanent

We are seeking a highly organised Project and Program Support Officer who loves people and being in a fast paced environment with lots of variety. The role plays a valuable part in supporting a range of projects, as well as being the first port of call for people connecting with Health Consumers’ Council. This role will be full-time, although 30 hours/week may be considered if able to work them across five days of the week Monday – Friday.

The role offers:

• A high degree of variety – working with diverse community members and staff at all levels in the health and social care system
• The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
• A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
• The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
• A competitive not-for-profit annual base salary with salary packaging
• Additional leave entitlements

About you:

• You’re looking for a role where you can apply your communication and administration skills to do work that you care about
• You’re interested in the health system and care about people’s experiences of it
• You’re happy to muck in and enjoy working on a range of different projects and with different teams simultaneously

Position overview

This role provides project, general and executive administration support across all areas of HCC, working under minimal supervision to ensure the effective and smooth running of our small hybrid workplace. A proactive, collaborative and hands-on approach is needed for our agile and adaptable organisation, which has the consumer experience and voice at its heart.

A typical week might see you doing a range of tasks:

• Assisting with project tracking and coordination using our project management system
• Assisting with planning and delivering a range of events, workshops and activities by organising attendee lists, logistics and catering and consumer payments and enquiries
• Creating and sharing posts on social media guided by senior colleagues
• Stepping in to help with projects and liaise with clients when required
• Attending workshops and events when required to – this may include occasional after hours working
• Greeting visitors to our offices, responding to our reception phone calls, and responding to emails through our main inbox
• Managing the training room and equipment register
• Scheduling meetings, preparing agendas and recording minutes
• Managing stakeholder contact details through our Customer Relationship Management (CRM) system
• General office admin including organising travel and accommodation
• Generating simple reports and analysis from existing systems including data entry
• Providing executive support to the Executive Director, including managing diary requests

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

1. A minimum of 2 years’ experience in a similar role working across multiple business functions, including project administration
2. Well-developed interpersonal and verbal skills, with a demonstrated understanding of the sensitivity and empathy needed when communicating with vulnerable community members
3. Well-developed written communication skills, with the ability to write clearly and concisely for internal and external use
4. Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision
5. Demonstrated ability to use initiative and solve problems within own area of responsibility
6. Ability to plan and manage large meetings and events eg Annual General Meeting or similar
7. Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, project management software, and accounting software

 Desirable

8. A demonstrated interest in the aims and purpose of HCC, for example, experience as a health consumer representative or volunteering in a similar advocacy organisation
9. Experience creating engaging content for social media and website use, and experience using Mailchimp.
10. An understanding of the community services and not for profit sector
11. Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume of no more than two pages outlining your work experience, skills and any relevant education or training to Tara Roopra our recruitment partner at recruitment@talenting.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

• The closing date for applications has been extended to 8am on Monday 8 July 2024.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Aimee Riddell, Corporate Services Lead on (08) 9221 3422 (Ext 2) or email Tara Roopra our recruitment partner at recruitment@talenting.com.au

Click here to download the information on this page as a document

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Office and Executive Support Manager, part-time (4 days), permanent

We are seeking a highly organised and experienced manager who loves “sorting things out” and thrives on the variety of working across a range of responsibilities and projects.

This role is critical to the smooth functioning of the whole organisation. The Office and Executive Support Manager provides expert level administrative and governance support to the Executive Director, Leadership Team and the Management Committee (Board) and helps us to ensure the best use of the resources entrusted to HCC to deliver the best possible outcomes for the WA community.

The role offers:

• A high degree of variety – working across all areas of HCC’s work and playing a key role in building our internal capability enabling us to extend our impact
• The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
• A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
• A competitive not-for-profit annual base salary with salary packaging
• Flexible working with the opportunity to work from home one day a week when settled in to the role
• Additional leave entitlements

About you:

• You’re looking for a role where you can apply your business, finance and administration management skills to do work that you care about
• You’re interested in the health system and care about people’s experiences of it
• You’re comfortable thinking about strategic and operational plans – and just as happy to roll your sleeves up and tidy up after an event along with your colleagues

Position overview

This role manages the business, executive and administration needs to ensure the effective and smooth running of our small hybrid workplace. A proactive, collaborative and hands-on approach is needed for our agile and adaptable organisation, which has the consumer experience and voice at its heart.

A typical week might see you doing a range of activities:

• Identifying opportunities to improve how we work, scoping projects, and working with colleagues to support the smooth roll out of any changes
• Liaising with external suppliers to ensure best value for money for HCC contracts
• Working with other HCC managers to understand the needs of their teams to be able to deliver their work to a high standard
• Identifying opportunities to generate revenue to enable us to extend our impact
• Liaising with our external bookkeeper to ensure that payroll information is captured in a timely and accurate way
• Going through project, budget and financial reports with managers to ensure we’re delivering our activities within agreed parameters
• Providing line management support to the Project and Program Support Officer
• Attending meetings and writing minutes for the HCC Management Committee (Board)

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

1. Extensive experience of business, administration, governance and financial management and a demonstrated understanding of the realities of these for an advocacy organisation like HCC within the not-for-profit sector
2. Strong analytical skills with a keen ability to problem solve and identify opportunities for system and process improvements
3. Demonstrated experience of managing a workload across a range of projects and work areas
4. A can-do attitude and flexible approach to work with demonstrated ability to contribute actively to team activities as well as being able to work autonomously
5. Adept, or able to quickly become adept, at using the Microsoft 365 Suite and Microsoft Teams
6. Demonstrated experience in working with CRM systems, including the ability to quickly develop a comprehensive knowledge of Microsoft Dynamics CRM
7. Experience in developing, implementing, and reviewing internal policies, process documents and user guides with a focus on continual quality improvement

Desirable

8. An understanding of change management approaches fit for a small – medium organisation with constrained budgets
9. Experience in growing revenue across a range of sources including fee for service, government and philanthropic grants
10. Relevant qualification in business management or administration

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Tara Roopra our recruitment partner at recruitment@talenting.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

• The closing date for applications is 8am on Monday 1 July 2024.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on (08) 9221 3422 (Ext 2) or email Tara Roopra our recruitment partner at recruitment@talenting.com.au

Click here to download the information on this page as a document.

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