Category: Blog

Senior-level Consumer Representative position opportunity at the Reproductive Technology Council

Expression of Interest – Senior-level Consumer Representative position opportunity at the Reproductive Technology Council

The Minister for Health has invited Health Consumers’ Council (HCC) to nominate candidates for one available position on the Reproductive Technology Council (RTC).

Applications close 15 January 2025.

We are seeking nominations for a senior-level consumer representative position on the Reproductive Technology Council (RTC). We invite individuals with experience advocating for diverse consumer perspectives on high-level committees will to contribute to this important role. We are especially interested in hearing from consumers with lived experience or a deep understanding of this area of health.

About the role

The RTC operates under the Human Reproductive Technology Act 1991 and Surrogacy Act 2008, with the key functions of:

  • Advising on the administration and enforcement of the Human Reproductive Technology Act (HRT Act) and the Surrogacy Act.
  • Advising the Minister for Health and the CEO on reproductive technology issues and the relevant Acts.
  • Reviewing the Human Reproductive Technology Directions 2021 and guidelines governing Assisted Reproductive Technology (ART) practices and storage procedures by licensees.
  • Providing advice on licensing matters and monitoring standards of practice.
  • Promoting research into the causes, prevention, and social/public health implications of human infertility and reproductive technology.

The committee meets monthly and sitting fees are offered as per the State Government Boards and Committees Premier’s Circular and guidelines set by the Public Sector Commission for the Remuneration for Government Boards and Committees  

Invitation for Nominations

We are inviting nominations for this senior-level consumer representative position from individuals with experience advocating for diverse consumer perspectives on high-level committees and who are keen to contribute to this important role. We are especially interested in hearing from consumers with lived experience or a deep understanding of this area of health.

Please complete the Pro Forma CV and a detailed cover letter outlining your consumer representative, career and other experiences relative to the RTC role and send to engagement@hconc.org.au by 15th January 2025.

For further information or assistance, please email tania.harris@hconc.org.au or call 9221 3422.

Note that HCC’s offices are closed between 23 December and 3 January. 

Job – Advocacy Program Officer, closing date 2 December 8am

Advocacy Program Officer (full-time role, fixed term for 2 years with the possibility of extension)

SCHADS L4, $43.08-$46.35/hour plus super

Can you help us champion health rights for everyone in the WA community?

We are seeking an experienced database administrator with an eye for detail to join our individual advocacy team on fixed-term contract for 2 years. There is a possibility this role could be extended, subject to funding.

It can be difficult for consumers and patients to navigate the Western Australian health system, or to give feedback if they are unhappy with any aspect of their healthcare experience. This role supports the Advocates who support health consumers to have their voice heard within the WA health system, by ensuring high quality data collection and reporting, and providing general program support.

The role offers:

  • The opportunity to be a part of a workplace that is driven by championing consumer health rights
  • A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
  • A competitive not-for-profit annual base salary with salary packaging
  • Flexible working arrangements including the opportunity to work from home occasionally
  • Additional leave entitlements

About you:

  • You’re looking for a role where you can apply your database administration and management experience to drive social justice
  • You’re interested in the health system and care about people’s experiences of it
  • You thrive working in a fast paced agile environment working across multiple projects

Position Overview

This position is responsible for providing program support across HCC’s Individual Advocacy program, in particular ensuring that we continue to maintain the highest standards of data integrity and knowledge management through the use of our CRM (customer relationship management) database. This role is key to ensuring high quality data and information to support accurate reports including identifying themes from consumer queries to enable us to champion systemic change.

The role also includes general program administration, responding to advocacy queries by telephone and email, and assisting with reception when required.

A typical week might see you:

  • Contacting consumers from the advocacy waitlist as a first point of contact
  • Extracting reports from the CRM database to inform funding reports or grant applications
  • Making changes to the CRM database to enable high quality and consistent data collection and management
  • Supporting team members to implement new data management practices
  • Working with consumers to complete Freedom of Information requests and consent forms

Click here to see the job description for a full outline of responsibilities for the role.

Diversity and inclusion

At Health Consumers’ Council we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

Selection criteria

Essential

  1. A minimum of 3 years’ experience in a similar role, including database administration
  2. Well-developed analytical skills, with the ability to extract, manipulate and analyse quantitative and qualitative data
  3. Well-developed interpersonal and verbal skills, with a demonstrated ability to support colleagues to implement new ways of working
  4. Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision
  5. Demonstrated ability to use initiative and solve problems within own area of responsibility
  6. Willing and able to work flexibly in a small team and “muck in” as required
  7. Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, relational databases such as MS Dynamics, and project management software

 Desirable

  1. Background in data visualization and reporting
  2. Change management experience and knowledge
  3. Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Fiona Leece our recruitment partner at jobs@capitalhr.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications is 8am on Monday 2 December 2024

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris, Engagement and Advocacy Manager on (08) 9221 3422 (Ext 2) or email Fiona Leece our recruitment partner at jobs@capitalhr.com.au

To see other jobs we’re advertising click here

 

Job – Advocate/Senior Advocate, closing date 2 December 8am

Advocate/Senior Advocate (either 1 full-time role, or 2 part-time roles, fixed term for 2 years with the possibility of extension)

SCHADS L5-L6, depending on experience $49.28-$53.84 plus super

Can you help us champion health rights for everyone in the WA community?

We are seeking a skilled and passionate health advocate to join our individual advocacy team on fixed-term contract for 2 years. We are looking to appoint either one person to a full-time role, or two people to part-time roles. There is a possibility these roles could be extended, subject to funding.

It can be difficult for consumers and patients to navigate the Western Australian health system, or to give feedback if they are unhappy with any aspect of their healthcare experience. This role supports health consumers in having their voice heard within the WA health system, while assisting individuals to navigate the health system and assert their rights, and provides assistance through the complaints process when needed.

The role offers:

  • The ability to make an impact in individuals’ health journeys, and their experiences of the WA health system
  • The opportunity to be a part of a workplace that is driven by championing consumer health rights
  • A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
  • Externally facilitated team supervision
  • A competitive not-for-profit annual base salary with salary packaging
  • Flexible working arrangements including the opportunity to work from home sometimes
  • Additional leave entitlements

About you:

  • You’re looking for a role where you can apply your skills in advocacy and health rights to work that you care about
  • You’re interested in the health system and care about people’s experiences of it
  • You’re comfortable responding to people “where they are”, including when people are expressing distress about their experiences.

Position Overview

This role sits within the individual advocacy team, and although the role functions quite independently, it is well supported by colleagues and the Advocacy Manager. In this role, most of the contact with consumers will be either on the telephone or through e-mail, however, attendance at appointments in the community or in hospitals with consumers is another important facet of this role.

A typical week might see you doing a range of tasks including:

  • Contacting consumers from the advocacy waitlist or being the first point of contact with consumers seeking support
  • Building advocacy plans with consumers within HCC’s scope and referring consumers to external agencies for issues that fall outside of HCC’s support
  • Attending consumer appointments in hospitals, GP practices or at community mental health sites
  • Liaising with hospital staff to advocate for consumers in relation to current health needs or retrospective complaints
  • Writing letters of complaint addressed to health service providers, in conjunction with consumers
  • Writing case notes within our Customer Relation Management system
  • Attending team meetings and supervision

See the Advocate job description for a full outline of responsibilities for the role.

Diversity and inclusion

At Health Consumers’ Council we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

Selection criteria

Essential

  1. Previous experience providing individual advocacy and an understanding of the value of individual advocacy for consumers experiencing issues within the health system and the levers available to achieve advocacy outcomes (if applying as a Senior Advocate, at least 5 years’ experience is required)
  2. Highly developed communication and interpersonal skills to be able to confidently advocate, negotiate, influence, mediate, de-escalate, and develop effective workplace relationships with consumers and other stakeholders
  3. An understanding of the social determinants of health, systemic barriers and complex trauma when working with people experiencing vulnerability and disadvantage, and the ability to operate with a trauma informed lens
  4. Ability to work autonomously with strong organisational skills to manage competing priorities simultaneously, in order to meet deadlines
  5. Highly developed analysis and report writing and computer skills
  6. Good working knowledge of the WA health system, community service organisations and referral pathways

Desirable

  1. Tertiary qualification in social or behavioural science (e.g., social work, psychology, sociology), or previous advocacy experience or lived experience in navigating the health system
  2. Understanding of the Mental Health Act 2014

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Fiona Leece our recruitment partner at jobs@capitalhr.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications is 8am on Monday 2 December 2024

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on (08) 9221 3422 (Ext 2) or email Fiona Leece our recruitment partner at jobs@capitalhr.com.au

To see other jobs we’re advertising click here

 

Job – Systemic Advocacy Engagement Lead, closing date 2 December 8am

Systemic Advocacy Engagement Lead (part time, 2 years initially)

SCHADS Level 5-6 depending on experience, $49.28-$53.84 plus super

Can you help us build a social movement in health?

Are you passionate about improving equity and participation in health? Do you love all types of data – including first person stories, other qualitative information and quantitative data – and can weave these together to craft compelling cases for change that prompt action?

Then this might be your perfect role.

Health Consumers’ Council WA

Health Consumers’ Council of WA (HCC) is an independent community-based organisation which was established in 1994, representing the consumer’s voice in health policy, planning, research, and service delivery. We stand for equitable, person-centred, quality healthcare and improved health outcomes and experiences for everyone in Western Australia.

At HCC we believe in people power. Through our engagement and partnerships work, we are building a social movement in health – where the people who use health and healthcare services, and the people who work in them, can work together to identify priorities for improvement and make positive and lasting change.

About the role

This role reports to the Executive Director. You will work with people across the HCC team who work on Aboriginal engagement, cultural diversity engagement, consumer representation and consultation, and individual advocacy.

This role is 0.8 FTE (4 days or 30 hours/week) based between our offices in Mount Lawley and your home.

The role is for an initial period of 2 years, with the possibility of extension subject to funding.

The role offers

  • The opportunity to ensure diverse consumer perspectives are represented at the highest levels of decision making in health
  • The opportunity to work on a wide range of projects and with people from a wide range of backgrounds
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
  • A friendly and supportive team that’s making a tangible difference in the community
  • A competitive not-for-profit annual base salary
  • Salary packaging up to $15,900 per annum
  • Flexible working with the opportunity to work from home regularly when settled in to the role
  • Additional leave entitlements

About you

  • You’re looking for a role where you can apply your strong analysis and writing skills to advance social justice
  • You’re interested in the health system and care about people’s experiences of it
  • You’re comfortable advocating for diverse consumer perspectives to senior decision makers – and just as happy to roll your sleeves up and tidy up after an event along with your colleagues

What you’ll be doing

This position synthesises consumer insights and other literature and evidence to write submissions to public consultations and respond to opportunities to promote HCC’s systemic advocacy agenda as they arise. You will gather input from health consumers, carers, community members and people with lived experience to inform and create submissions and engaging informative content that is distributed across a number of platforms including social media, email, web and online and hard copy publications and materials. You will also participate in a number of high level committees across WA Health representing diverse consumer views.

A typical week might see you:

  • Hosting a focus group with consumers on a specific topic to inform HCC’s submission to a national consultation
  • Preparing a submission to a Parliamentary enquiry
  • Attending a number of Project Control Group meetings for high profile systemwide reform programs ensuring that diverse consumer perspectives are represented and understood
  • Collecting and reviewing a wide range of information – including first person stories, government policies and publications, social media content, data relating to HCC’s individual advocacy and engagement activities – and using this to produce reports using everyday language, for consumers and community members
  • Updating the HCC website to inform our members and others about our systemic advocacy activities
  • Staying across current issues relating to health and social care, ensuring timely and evidence-based position papers and information is available as needed
  • Meeting with counterparts in other health consumer advocacy groups to collaborate for maximum impact

Click here to see the job description for a full outline of responsibilities for the role.

What you’ll need to succeed in this role

Essential

  1. 3+ years’ experience in a similar role
  2. Well-developed analytical skills including the ability to work with and analyse quantitative and qualitative data and present these in a format that is accessible to non-expert audiences
  3. Excellent English literacy, writing, editing and proofing skills, able to succinctly and quickly synthesise and present a wide range of information on systemic advocacy issues for a range of audiences including formal policy submissions
  4. Ability to quickly synthesise information from a range of sources into accessible engaging content for a range of media including but not limited to social media, media releases, blogs, briefings and articles
  5. Knowledge of the Australian health and health system context including the levers for change
  6. A belief in the importance of the role of health consumers as partners in the planning, design, monitoring and evaluation of health services
  7. Able to confidently and effectively express a diverse range of consumer perspectives in a range of settings including in meetings with senior decision makers, public forums and in written form
  8. Able to use a range of software programs including (but not limited to) WordPress, Canva (or other graphic design program), Survey Monkey, Mailchimp, Zoom and Microsoft Office (or the ability to quickly become proficient in these)
  9. Experience in organising meetings, workshops or events to gather feedback and insights from consumers and other stakeholders
  10. Collaborative working style with an ability and willingness to muck in with other team activities as required
  11. The ability to work autonomously and within deadlines, including managing a number of projects at the same time
  12. Proactive, reliable and flexible attitude and comfortable working in a fast-paced adaptive environment

Desirable

  1. Knowledge and relationships across the WA health system
  2. Experience in nurturing and developing online communities
  3. Experience in campaigning on social issues

But if you have other skills and experience that you think makes you a great fit for this role, please tell about those too!

Diversity and inclusion

At Health Consumers’ Council we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Fiona Leece our recruitment partner at jobs@capitalhr.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications is 8am on Monday 2 December 2024

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on (08) 9221 3422 (Ext 2) or email Fiona Leece our recruitment partner at jobs@capitalhr.com.au

To see other jobs we’re advertising click here

You are your loved one’s best advocate – and Health Consumers’ Council is here as back up

“I don’t know where to turn and who to ask for help…”

This is a quote from the Seven News article about the awful experiences that Marianne Molloy had in a Perth hospital recently. Everyone at Health Consumers’ Council was horrified seeing these images and hearing about Ms Molloy’s and her family’s experiences.

While many people have very positive experiences in WA hospitals (as you can see by many of the stories on the Care Opinion website), unfortunately we know that things can go wrong in healthcare – despite all the guardrails that are in place to protect people.

We were asked to provide a comment for a TV news item – to help people understand what can families do if they feel like their concerns about loved ones in hospital are falling on deaf ears.

A very short snippet of what we said was able to be shown on the 6pm news this week (you can view what was broadcast at this link starting at roughly 3m15s into the piece) but here’s what else we said:

If you’re concerned about your loved one in hospital and you’re there in the hospital:

  • know that you have a right to speak up, so do
  • and if you don’t feel heard, ask to speak to a senior staff member
  • And if you’re still not getting anywhere but your loved one is getting sicker, call Aishwarya’s Care Call – it’s number in each hospital that you can call to speak directly to a senior clinician.

In short, be polite, but don’t take no for an answer

But unfortunately, as this story shows, and as we know from supporting thousands of people with their concerns over the last 30 years, speaking up yourself doesn’t always work. In which case:

If that doesn’t work, or if you’re not there in the hospital, call Health Consumers’ Council on 08 9221 3422

The ‘phone is staffed during office hours – currently we’re not funded to be available around the clock but if you leave a message we will get back to you as soon as we can.

We will listen to your experience and provide advice on your rights. If you want, we can help you raise your concerns with the hospital in the moment – that can include us calling the hospital on your behalf or helping you plan what you’d like to say and how you’d like to say it.

After the event – we can help you provide feedback to the health service so improvements can be made in future

We know many people don’t like to complain, but it’s important to bring these issues to the attention of hospital managers, because they really do care. And all feedback to health services is recorded and reviewed – including complaints and compliments. Another way to provide feedback is by sharing your story anonymously on the Care Opinion website – this means others will see your story, as well as the response from the hospital.

You are your loved one’s best advocate. If you’re concerned, speak up. If you need back up, call Health Consumers’ Council

By Clare Mullen, Executive Director

Through the Decades – 2000s

In the last 30 years, HCC has championed and supported thousands of people to assert their rights, have their say, and influence health service delivery. As we continue to celebrate our 30th anniversary this year, we’re reflecting on some of the key achievements in this space.

Here are some of the health consumer and health advocate highlights of the 2000s:

  • HCC co-sponsors a Clinical Senate Debate on ‘WA Health Consumer and Community Engagement Framework: For Health Services, Hospitals and WA Health’. HCC has a permanent position on the Clinical Senate Executive Committee.
  • HCC participates in the International Alliance of Patient Organizations Conference in Barcelona.
  • HCC participated in the first Australasian Patients for Patient Safety Workshop. This resulted in the publication of the Perth Declaration for Patient Safety.
  • The Patient First booklet and other resources are developed in consultation with consumers and distributed to hospitals across the state.
  • HCC develops a lobbying kit to involve all our members in reforming the 1894 Medical Act, and later rallied at Parliament House for Medical Act Reform.
  • HCC is funded to establish consumer based groups in rural WA. The Esperance Health Issues Group was formed, providing feedback on a range of health services in the Shire. The Quality Rural Project and establish a sustainable consumer aims to develop and establish a sustainable consumer participation plan in at least four rural and remote centres in WA. The initial target areas as Bunbury, Geraldton, Exmouth, Port Hedland and Albany.
  • The Aboriginal Consumer Participation & Complaints Review Project began in 2007, then became the Aboriginal Advocacy Program. Funding for this program ended in 2016.

Download the PDF version of the timeline image here.

Sepsis Awareness Day 2024 – Our Story

By Tania Harris – Mum, and Health Consumers’ Council Engagement Manager

 

Sepsis is a life-threatening condition that happens when the body’s response to an infection damages its own tissues and organs. Sepsis is preventable, but when it does happen it is a serious medical emergency that without rapid treatment can result in disability or death.

Any infection can lead to Sepsis, and anyone can get it. There is an increased risk for very young children, elderly people and people with chronic illness.

In Australia, over 55 thousand people are diagnosed with Sepsis every year, and more than 8,700 people will lose their lives to this condition.

I had been working at Health Consumers’ Council for a year when my daughter contracted Sepsis after a surgery, and since then I have been passionate about raising the awareness of this condition, in the hope that more awareness in community will mean less people losing their lives to Sepsis.

Tuesday 28th February 2017, I didn’t know anything about Sepsis, other than it was a “thing”, an over enthusiastic infection. By mid-morning Wednesday 1st March 2017 I had a horrible realisation that it might take her from us.

Lisa has Cerebral Palsy, hospitals and hospital wards were nothing new for us – she had been in and out for her whole life. Many surgeries and stays, and when she was 16 Lisa had had a feeding PEG inserted at an adult tertiary hospital in Perth. This was her (our) first experience in an adult hospital. On reading my Facebook posts on the procedure, it all went well, and I was very happy with the service we got at the hospital.  My post on the 21st February 2017 to a Facebook group of parents and people with disability says:

“So, our Lisa is in RPH [Royal Perth Hospital] getting a PEG in. First time adult hospital and only second time in a place other than PMH [Princess Margaret Hospital for Children]. Gotta say, I am impressed. They are taking really good care of her and sorted the few issues there was around me staying, really quickly. Not once has a nurse not talked to Lisa first, they are listening and investigating when I am saying she seems off, the assumption seems to be that Lisa understands and I have a clue.”

A week later I got a phone call from the nurse at Lisa’s school asking permission to give her some Panadol, she was a bit warm and unsettled. By the time I got home around 5pm she still had a temp and had started vomiting. I did what I usually would do when she was unwell, Panadol and a shower. She was very quiet, and the shower didn’t seem to make her feel any better. So, I did what so many of us do, I reached out to other mums and to nursing friends. I called the hospital where the PEG was inserted. We went through symptoms, we talked about the PEG, it looked good. But I still had this feeling it was the PEG – it didn’t make sense it was anything else.

In my experience, for people and parents of people with disability and chronic health concerns, seeking medical intervention isn’t done lightly. So, when it happens, it’s serious. I called a dial a doctor, who thankfully was on his way past to somewhere else and dropped in. Lisa’s temp was then at 39 and she was looking unwell. He called an ambulance and by the time it arrived her temp had gone up to 41 and she looked worse. Lisa doesn’t use spoken language, but she is generally not a quiet girl, but she was so quiet that night.

At some point during that night, it became clear Lisa was very unwell, but I never heard the word “Sepsis”. The PEG wasn’t identified as an issue. My sister-in-law, at the time an ED nurse in a regional hospital, asked me what certain readings were and if certain tests had been ordered, and suggested I get my husband to come in. All signs were pointing to Sepsis, but I didn’t know any of them.

It turns out the PEG was the culprit, when the doctor inserted the PEG they went through part of the colon which was in an unexpected place because Lisa is in a wheelchair and her organs aren’t always in the same place as they might be for other people. A slow leak from her colon over a week had led to Sepsis.

Lisa spent almost a year in and out of hospital with recurrent infections, feeding tube issues, general unwellness. She has a massive scar on her chest and abdomen as a result of the required bowel resection and she still hates going to RPH 7 years later, but she – and we, are one of the lucky ones.

We were able to get medical attention for Lisa fast – from the dial a doctor, to the ambulance to the ED. Most importantly, all of those medical professionals listened to me and took my concerns seriously. It isn’t hard to imagine what would have happened if they hadn’t.

On Friday 13th September 2024 (World Sepsis Day), Child and Adolescent Health Service and the Department of Health WA is hosting the inaugural WA Sepsis Grand Round. This event will highlight pediatric, adult and maternal Sepsis.

This free event is being held at Perth Children’s Hospital and online, and an event highlight is the Clinician Panel, chaired by consumers and asking questions about Sepsis that matter to patients. I am very proud to be co-chairing with Leana and Tim.

The event runs from 9:30am – 3:30pm and is being hosted from the PCH Auditorium.

WA Sepsis Grand Round Tickets, Fri, Sep 13, 2024 at 9:30 AM | Eventbrite

You can book your place at the Eventbrite link, and attend either online or in person.

Join our team – Aboriginal Engagement Officer, part-time job, applications close 9 September

Aboriginal Engagement Officer, part time (parental leave cover)

We are seeking an enthusiastic and motivated Aboriginal Engagement Officer to join our Engagement Team.

This is a new and important role at the organisation and will be working on a range of engagement activities including providing health rights information and workshops to community groups, facilitating consultations with Aboriginal community on a range of health care topics, promoting our services to community, services and Aboriginal staff.

The role is 3 days a week for an initial 12-month period – covering parental leave.

About you:

  • You are someone who loves working with community – including Elders, Aboriginal health consumers, Aboriginal health staff and other stakeholders
  • You have great organisational skills, can work as part of small team and manage your own workload while being supported by the organisation
  • You want to make a difference to how Aboriginal people experience our health system
  • You think in a creative way and make the most of what is available
  • You work in a way that builds trust, is trauma informed and understands how important lived experience and consumer voices are when making services better
  • You are a person who helps the rest of the team when needed – knowing that the rest of the team will do the same for you
  • You will have experience working with a variety of programs like Outlook, Word, Excel, SharePoint and a CRM and Canva – or be willing to learn

The role offers:

  • A high degree of variety – working with Aboriginal community members and staff at all levels in the health and social care system
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
  • A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
  • The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
  • A competitive not-for-profit annual base salary with salary packaging
  • The opportunity for Cultural Mentoring

A typical week might see you doing a range of tasks:

  • Meeting with Aboriginal consumers and staff at a community centre or health service
  • Presenting a health rights workshop for Aboriginal consumers
  • Actively recruiting Aboriginal consumers for various consumer representative opportunities
  • Assisting with planning and delivering a range of events, workshops and activities by organising attendee lists, logistics and catering and consumer payments and enquiries
  • Creating and sharing posts on social media guided by senior colleagues
  • Attending workshops and events when required to – this may include occasional after hours working
  • Liaising with members and organising the Aboriginal Advisory Group meetings
  • Managing stakeholder contact details through our Customer Relationship Management (CRM) system

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

  1. Identify as an Aboriginal and/or Torres Strait Islander person
  2. Have or be able to obtain a Working with Children Card and a National Police Clearance
  3. Experience in a similar role or using similar engagement skills
  4. Well-developed people skills
  5. Well-developed written communication skills, with the ability to write clearly and concisely
  6. Excellent organisational skills and the ability to manage and prioritise deadlines and own workload with limited supervision
  7. Comfortable using office software

Desirable

  1. A demonstrated interest in the aims and purpose of HCC, for example, experience as a health consumer representative or volunteering in a similar advocacy organisation
  2. Experience delivering training and facilitating workshops
  3. Experience creating engaging content for social media and website use

To apply for the position

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris on 9221 3422 or tania.harris@hconc.org.au using the subject line: Aboriginal Engagement Officer (50D) enquiry via EthicalJobs.

You can view the full job description here.

You can apply for this role via Ethical Jobs.

Applications close on Monday 9 September.

Crafting a Meaningful Acknowledgment of Country

By Tania Harris, Engagement Manager, Aboriginal and Disability Engagement Lead

The Art of Respectful Recognition

An Acknowledgement of Country is a gesture of deep respect that reflects the oldest continuous culture in the world. When crafted thoughtfully, it becomes a profound statement of recognition and respect for Aboriginal and Torres Strait Islander peoples’ connection to their land.

  • It is essential to acknowledge the Traditional Owners of the land and to pay respect to their Elders past and present.
  • While short, a meaningful Acknowledgment of Country can be powerful, reminding us of the rich cultural heritage that predates modern Australia.

Guidelines for an Authentic Acknowledgement

Crafting an Acknowledgement of Country that is both respectful and personalised will allow for a moment of reflection and connection.

Start with the basic acknowledgment of the Traditional Owners and Elders. Build upon this foundation to include recognition of the significance of the land and the ongoing cultural connection.

Creativity in Acknowledging Country

Acknowledgements can be delivered creatively while still maintaining the essence of respect and recognition. Whether recorded as a video or expressed through an art project, these gestures can be personalised and shared in various settings.

  • At home, record or share a photo or video expressing your Acknowledgment, perhaps with family or friends.
  • In the workplace, create video messages or photo displays that represent your organisation’s commitment to respecting Country.

The Pitfalls of Tokenism

A meaningful Acknowledgement of Country should be more than a checkbox exercise. It should not feel tokenistic, nor should it be used to overshadow the essential work of self-reflection, truth-telling, anti-racism, genuine partnership, and inclusion.

  • Ensure that the acknowledgment is given the time and space it deserves, rather than being rushed through.
  • Reflect on the deeper meaning behind the words and allow for a moment of consideration for the audience and yourself.

Beyond the Basics: Personalising Your Acknowledgement

There are many ways to craft an Acknowledgement of Country but personalising it to your context can make it more impactful.

Consider beginning with the traditional Acknowledgment and adding a personal reflection or commitment related to reconciliation and respect.

Tailor the language to suit your audience, whether they are healthcare professionals, community members, or corporate stakeholders.

Acknowledgment as a Commitment

An Acknowledgment of Country is a clear expression of your commitment to recognising the importance of Aboriginal and Torres Strait Islander cultures. It’s a commitment that should be carried out with deliberation and sincerity.

Embrace Cultural Protocols: Acknowledging Country Workshops

Every day we live, work, and dream on Aboriginal and Torres Strait Islander lands. Take a moment to acknowledge this connection by crafting a meaningful Acknowledgement of Country. Join one of our Acknowledging Country workshops to deepen your understanding and respect for these cultural protocols.

Think about how you can incorporate a thoughtful and respectful Acknowledgment of Country into your daily practices and events. Reflect on the cultural significance of the lands you inhabit and take the next step to honour this heritage by attending a workshop that will enrich your acknowledgment practices.

Through the Decades: 1990s

In the last 30 years, HCC has championed and supported thousands of people to assert their rights, have their say, and influence health service delivery. As we continue to celebrate our 30th anniversary this year, we’re reflecting on some of the key achievements in this space.

Here are some of the health consumer and health advocate highlights of the 1990s:

  • HCC launched on World Health Day (7 April) 1994 as the independent “voice” on health policy, planning and decision making.
  • HCC campaigned strongly for the passing of the Health Services (Conciliation and Review) Bill 1994. This included circulating a lobbying kit to all HCC members encouraging them to make contact with and discuss the Bill with their local Member of Parliament. The Bill sought to establish an independent Health Complaints `Unit – which HCC was a strong supporter of. The Bill was passed in 1995 and This included the establishment of the Office of Health Review – which later became the Health and Disability Services Complaints Office as it’s known today.
  • Community Advisory Councils are established in the Perth metropolitan area to encourage consumer participation and improve the customer service/patient focus of the hospital/health service.
  • Prompted by the HCC Executive Director Michele Kosky, Professor D’Arcy Holman appoints the first consumer rep to UWA data linkage project.
  • With a $50k grant from DoHWA, HCC organised the first WA complaints conference. The “For Crying Out Loud” conference took place in August 1999 and was attended by about 200 people.
  • HCC and the Cystic Fibrosis Association establish the Chronic Illness Alliance “to identify critical issues impacting on the lives of people with chronic illness and to work together to respond to chronic illness issues”.

Download the PDF version of the timeline image here.