Patient Experience Week (PXW) is a global movement which began in the US with the Beryl Institute. It provides a focused time to celebrate accomplishments, re-energise efforts and honour the people who positively impact the patient experience every day. HCC has been leading the conversation about patient experience in WA since 2016 with momentum building each year.
In 2019, based on the high number of nominations for the Aboriginal and Torres Strait Islander Consumer Excellence Award in 2018, HCC focused on Aboriginal health for our main Patient Experience Week event.
PXW activities in 2019:
- A Ministerial breakfast to mark two years since the statewide sign-up to Patient Opinion where the Minister for Health announced the winners of the inaugural Patient Opinion Award. This was awarded to WA Country Health Service.
- An Aboriginal Patient Experience Gathering outdoors at Pelican Point including a whispering tree with people’s visions for Aboriginal health, stories of healing, bush tucker lunch, yarning circles, Aboriginal clown doctor, and travel scholarships for community members from regional areas. See below for three short videos of this event.
- Consumer Excellence Awards – these were also held outdoors at Pelican Point. Find more about the 2019 nominees and winners here
- Coordination of a network of staff in health services to support their PXW activities – this year we held a number of planning sessions to enable health service providers to meet and exchange ideas for marking and promoting Patient Experience Week in their health services.
You can view a copy of the full report of HCC’s PXW activities here.
Read the notes from the Yarning Circles here.
Read people’s vision and aspirations for Aboriginal patient experience here.
Videos
Highlights of the Aboriginal Patient Experience Gathering at Pelican Point
Consumer perspectives on patient experience
Panel members’ perspectives on patient experience
The start of the day at Pelican Point
Derek Nannup Clown Doctor
Stories of healing: Aboriginal people who work in the health system talk about what impacts positively on the experience of Aboriginal people accessing health services (L-R: Annie Young, Leah Bonson, Kerri Colegate, Christine Parry, Bernie Ryder)
A hand-painted chair, donated by Ronda Coleman from the Aboriginal Health Council of WA. The art represents the story of Aboriginal people as they access health services.
The explanation of the art on the chair donated by AHCWA
The whispering tree where attendees shared their visions and aspirations for Aboriginal patient experience
Patient Experience Week is a global event to celebrate the people who impact on the patient experience every day. It is held in the last week of April each year. This is our third year of running Patient Experience Week, and we are mixing things up a little. Instead of holding all the events in April, we held three events in April and will hold a fourth in November. We want to ensure that Patient Experience is not just a day, but a movement!
The uniting theme is kindness. Our 2018 Patient Experience logo references fabric. Fabrics come in all kinds of textures and colours, thicknesses and patterns. Some are traditional, others are contemporary. Some are as delicate as gauze while others are hard wearing and durable. Weaving is an integral part of fabric and we see our society as being woven together through our engagement with each other. Each engagement provides an opportunity to weave our fabric more strongly and more beautifully and to create a society where the warp and the weft continue to hold each other together.
APRIL PATIENT EXPERIENCE WEEK WRAP-UP –
See also our special Patient Experience edition of Week Health Matters
…and stay tuned for videos, audios and photos courtesy of our kind volunteers, Hope and Robert Klienfelder. We will post them once they are edited and good to go.
Beyond the Stethoscope
Friday April 27th, 7-9am
HCC partnered with Child and Adolescent Health Service and the WA Primary Health Alliance to host a Patient Experience Week Breakfast. This event brought together clinicians, health professionals, consumers, carers and community to hear from Lucy Mayes, the author of Beyond the Stethoscope.
Gathering of Kindness
Friday April 27th, 9.30-1.30
HCC and Child and Adolescent Health Service celebrated Patient Experience Week with a mini-Gathering of Kindness. Dr Catherine Crock from the Hush Foundation, and co-founder of the Gathering of Kindness attended via video-conference. Lucy Mayes, Patient Opinion’s Michael Greco, and World Kindness Day’s Michael Lloyd Wright convened a through provoking panel discussion on what could we do to create a kinder health system.
Health Consumers Council Excellence Awards
Friday April 27th 2-4pm
We closed out the day with the announcement of our Health Consumer Excllence Awards.
Tuesday 13th November 2018 – Achieving Equity in the Patient Journey
On Tuesday 13th November 2018, World Kindness Day, we held a special event with a focus on achieving equity in the patient journey for people from new and emerging communities and those for whom English is not a first (or second, or third) language.
Posted on November 17, 2017
World Kindness Day, November 13
Patient Experience Week is a global event to celebrate the people who impact on the patient experience every day. It is held in the last week of April each year. This is our third year of running Patient Experience Week, and we are mixing things up a little. HCC, in partnership with WA Primary Health Alliance, Ethnic Communities Council of WA and Multicultural Services Centre, held a special World Kindness Day event on 13th November. It is part of HCC’s Patient Experience Week events for 2018.
This partnership World Kindness Day event aims to promote a culture of kindness as a vehicle to deliver a more equitable healthcare. Kindness plays a huge role in improving the patient experience, thus improving health outcomes. This event focuses on Culturally and Linguistically Diverse (CALD) members of our community who experience many barriers in accessing health services.
Health service providers and health consumers need to have a shared understanding of what kindness means in healthcare. The act of kindness can look different to people of non-English speaking backgrounds. Health service providers from the public, private and non-government sector including interested community members are invited to the event.
April 2018 Events Summary
The uniting theme across all our Patient Experience Week 2018 events is kindness. Our 2018 Patient Experience logo references fabric. Fabrics come in all kinds of textures and colours, thicknesses and patterns. Some are traditional, others are contemporary. Some are as delicate as gauze while others are hard wearing and durable. Weaving is an integral part of fabric and we see our society as being woven together through our engagement with each other. Each engagement provides an opportunity to weave our fabric more strongly and more beautifully and to create a society where the warp and the weft continue to hold each other together.
Beyond the Stethoscope
Friday April 27th 2018, 7-9am
HCC partnered with Child and Adolescent Health Service and the WA Primary Health Alliance to host a Patient Experience Week Breakfast. This event brought together clinicians, health professionals, consumers, carers and community to hear from Lucy Mayes, the author of Beyond the Stethoscope.
Gathering of Kindness
Friday April 27th 2018, 9.30-1.30
HCC and Child and Adolescent Health Service celebrated Patient Experience Week with a mini-Gathering of Kindness. Dr Catherine Crock from the Hush Foundation, and co-founder of the Gathering of Kindness attended via video-conference. Lucy Mayes, Patient Opinion’s Michael Greco, and World Kindness Day’s Michael Lloyd Wright convened a through provoking panel discussion on what could we do to create a kinder health system.
Health Consumers Council Excellence Awards
Friday April 27th 2018, 2-4pm
We closed out the day with the announcement of our Health Consumer Excellence Awards.
