Employment opportunity

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Project and Program Support Officer, full-time

We are seeking a highly organised Project and Program Support Officer who loves people and being in a fast paced environment with lots of variety. The role plays a valuable part in supporting a range of projects, as well as being the first port of call for people connecting with Health Consumers’ Council.

As a pivotal role that works across the whole organisation this role is full-time and based on site.

The role offers:

• A high degree of variety – working with diverse community members and staff at all levels in the health and social care system
• The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
• A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
• The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
• A competitive not-for-profit annual base salary with salary packaging

About you:

• You’re looking for a role where you can apply your communication and administration skills to do work that you care about
• You’re interested in the health system and care about people’s experiences of it
• You’re happy to muck in and enjoy working on a range of different projects and with different teams simultaneously

Position overview

This role provides project, general and executive administration support across all areas of HCC, working under minimal supervision to ensure the effective and smooth running of our small hybrid workplace. A proactive, collaborative and hands-on approach is needed for our agile and adaptable organisation, which has the consumer experience and voice at its heart.

A typical week might see you doing a range of tasks:

• Assisting with project tracking and coordination using our project management system
• Assisting with planning and delivering a range of events, workshops and activities by organising attendee lists, logistics and catering and consumer payments and enquiries
• Creating and sharing posts on social media guided by senior colleagues
• Stepping in to help with projects and liaise with clients when required
• Attending workshops and events when required to – this may include occasional after hours working
• Greeting visitors to our offices, responding to our reception phone calls, and responding to emails through our main inbox
• Managing the training room and equipment register
• Scheduling meetings, preparing agendas and recording minutes
• Managing stakeholder contact details through our Customer Relationship Management (CRM) system
• General office admin including organising travel and accommodation
• Generating simple reports and analysis from existing systems including data entry
• Providing executive support to the Executive Director, including managing diary requests

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

1. A minimum of 2 years’ experience in a similar role working across multiple business functions, including project administration
2. Well-developed interpersonal and verbal skills, with a demonstrated understanding of the sensitivity and empathy needed when communicating with vulnerable community members
3. Well-developed written communication skills, with the ability to write clearly and concisely for internal and external use
4. Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision
5. Demonstrated ability to use initiative and solve problems within own area of responsibility
6. Ability to plan and manage large meetings and events eg Annual General Meeting or similar
7. Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, project management software, and accounting software

 Desirable

8. A demonstrated interest in the aims and purpose of HCC, for example, experience as a health consumer representative or volunteering in a similar advocacy organisation
9. Experience creating engaging content for social media and website use, and experience using Mailchimp.
10. An understanding of the community services and not for profit sector
11. Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Fiona Leece our recruitment partner at jobs@capitalhr.com.au clearly stating which role you’re applying for.

Please submit your application no later than 8am on Monday 10 February. 

However, note that applications will be considered as received and we reserve the right to appoint to the role before the closing date.

Applications that do not address the criteria may not be considered.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Kim Moore, Office and Executive Support Manager on (08) 9221 3422 or email Fiona Leece our recruitment partner at jobs@capitalhr.com.au.