Month: April 2025

Highlighting consumer interests with the new WA ministerial team

Posted on April 11, 2025

Clare Mullen Executive Director Health COnsumers' Council WA

At Health Consumers’ Council (HCC), we believe that meaningful change in our health system requires active consumer involvement at every level of decision-making. Following the recent ministerial appointments, we’ve reached out to the new health leadership team to highlight key priorities identified by health consumers across Western Australia.

Our key advocacy priorities

Through our engagement with the WA health consumer community and our consumer lens on the health reform landscape, we’ve highlighted several critical issues:

Consumer involvement in decision-making

Across all our ministerial communications, we’ve emphasised the need to strengthen requirements for WA Health services to meaningfully involve consumers, families, and people with lived experience at every level of decision-making. We’ve highlighted the successful Consumer Lead roles within the Women’s and Babies Hospital project as a minimum standard for future projects of similar scale.

Healthcare affordability and equity

We’ve raised serious concerns about healthcare affordability, with evidence showing some community members are missing essential healthcare due to cost concerns, with some people resorting to taking out payday loans to access necessary care.

Aboriginal healthcare equity

We’ve drawn attention to Australia’s widest gap in hospital procedure rates between Aboriginal and non-Aboriginal patients occurring right here in WA. We’re advocating for increased access to advocacy services for Aboriginal patients to strengthen their voices in healthcare settings.

Reducing avoidable harm

We’ve proposed practical steps to improve healthcare safety:

  • Mandating access to independent advocates for consumers and families involved in Severity Assessment Code Category 1 Clinical Incident Investigations
  • Embedding Care Opinion across the health system as a feedback and quality improvement mechanism

Preventative health investment

We’ve emphasised the potential of community-led health initiatives, highlighting the Compassionate Communities model in WA’s South West that achieved a remarkable 63% reduction in hospital admissions. We’re advocating for accelerated rollout of similar community-led approaches.

Medical Research and Citizen Science

We highlighted opportunities to strengthen consumer involvement in shaping research priorities. We’ve proposed investment in citizen science initiatives for health and health promotion, building on WA’s reputation as a leader in consumer involvement in research.

Aged care priorities

We’ve highlighted issues around:

  • Ensuring sufficient aged care capacity so people receive the right care in the right place
  • Taking action to eliminate stigma and discrimination in aged care services
  • Protecting the sexual safety and dignity of people with dementia

Prison Health Services

With Minister Papalia (Emergency Services, Corrective Services), we’ve reiterated the Sustainable Health Review Panel’s support for transferring custodial health services from the Department of Justice to the WA Health system to facilitate more integrated physical and mental healthcare.

Looking forward

These letters mark the beginning of what we anticipate will be a constructive dialogue with the new ministerial team. We’ve requested meetings with each minister to discuss these priorities in more detail and explore collaborative approaches to addressing them.

As is clear from the range of issues we’ve raised, the opportunities to improve health outcomes and experiences for everyone in WA are many and far-reaching. We welcome the expansion of the Ministerial team as recognition of the importance and scale of this work.

As ever, we welcome your thoughts and experiences on these issues. Please continue share your healthcare stories with us, as they strengthen our advocacy work and help identify emerging issues affecting health consumers across WA.

Clare Mullen, Executive Director

Health Budget – a win for women’s health

Posted on April 10, 2025

With the federal election called for 3 May, we’ll be tracking health promises made by all of the parties and letting you know what that means for WA healthcare system consumers.  

The federal government released their 2024-25 budget on Tuesday 25 March. Health is always a topic to watch at budget time and we’ve had a look at what was included in the 2025-26 budget.  

Women’s health was a big winner in the budget and we are really pleased to see women’s health being highlighted – an area that has been ignored or only spoken about obliquely for generations. There is a $792 million package for increased rebates and more bulk billing to increase safe access to long acting reversible contraceptives. A greater number of oral contraceptives have been added to the Pharmaceutical Benefits Scheme, making these medications cheaper for people who need them. Pharmaceutical Benefits Scheme listings for hormonal treatments for menopause, medicare rebates for menopause health assessments and menopause training for GPs are all welcome initiatives, as is increased funding for endometriosis treatment and support, making it easier for people to receive the health care that they need.  

The nearly $8 billion spend on Medicare has been covered in many places, but this is aimed at increasing bulk billing rates across the country by increasing incentives for GPs to bulk bill. The goal is for 90% of GP visits to be bulk billed by 2030. The incentives are greater in rural and remote areas, which is a good outcome for services outside of metro areas.  

There is also funding to open 50 new Medicare Urgent Care clinics across the country. There are currently 87 of these clinics, alongside some other Urgent Care clinics run by private providers. A recent review into the Medicare Urgent Care clinics has found that while the cost to the government of care at Medicare Urgent Care Clinics is higher than standard GP appointments, and that the communication from the Urgent Care Clinics back to the patient’s usual GP could be better, the waiting times in Urgent Care Clinics are considerably shorter than those in hospital emergency departments and they give patients greater choice when looking for care, particularly after hours. 

The Pharmaceutical Benefits Scheme co payment is being reduced from $31.60 to $25 which is an important saving for people who regularly need medications. 

Bronwyn Ife  |  Systemic Advocacy and Engagement Lead
For media enquiries: 0488 701 839